Delivery Policy

Delivery Policy for Forprest Ltd. (www.forprestltd.co.uk)

1. Introduction: At Forprest Ltd., we are dedicated to offering high-quality wholesale fruit and vegetables across the UK. Our Delivery Policy ensures that all orders are processed efficiently and delivered in a timely manner, maintaining the freshness of our products.

2. Delivery Areas:

We provide delivery to all mainland UK locations, including England, Scotland, and Wales.

Please note, we do not currently deliver to Northern Ireland, the Channel Islands, or offshore locations.

Delivery zones may change or be adjusted based on specific logistical constraints.

3. Delivery Times:

Orders placed before 2:00 PM on weekdays will be processed and dispatched on the same business day.

Standard delivery takes between 1-3 working days from the dispatch date, depending on the delivery address and order size.

Special delivery arrangements can be made upon request. For urgent orders or specific timing requests, please contact our customer service team to discuss options.

We do not deliver on weekends or public holidays.

4. Delivery Charges:

Delivery costs are determined based on the weight, size, and delivery location of your order.

Delivery fees will be clearly displayed at checkout before payment is processed.

Orders over £5000 may qualify for free delivery. For further details, please consult our terms or reach out to our customer support team.

Please be aware that delivery charges may vary based on changes in courier rates or market conditions.

5. Order Confirmation and Tracking:

After your order is dispatched, you will receive an email notification with tracking details.

You can monitor the status of your order using the tracking number provided.

For any concerns or tracking issues, feel free to contact us for assistance.

6. Delivery Process:

Deliveries typically occur between 7:00 AM and 6:00 PM on weekdays. Specific delivery time slots cannot be guaranteed unless previously arranged.

It is essential that the delivery address provided is complete and accurate to avoid delays or complications.

A recipient should be present at the delivery address to accept the goods. Upon receipt, please inspect the products for any damages or discrepancies. Report any issues to our customer service team within 24 hours of receiving the goods.

7. Packaging:

All of our products are carefully packed in durable, climate-appropriate packaging to ensure freshness and prevent damage during transport.

Perishable goods are packaged with extra care, including temperature-sensitive packaging when necessary.

8. Late or Missed Deliveries:

While we make every effort to ensure timely delivery, unforeseen events (such as weather, traffic, or logistics issues) may occasionally cause delays.

If a delay occurs, we will inform you as soon as possible and provide an updated delivery schedule.

If you miss your scheduled delivery, please contact us promptly to reschedule.

9. Returns and Damaged Goods:

If your goods are damaged or not as expected, please notify us within 24 hours of receiving your order. We request that you provide photographic evidence of the damage.

We will arrange for a replacement or refund, depending on the circumstances.

Due to the perishable nature of our products, we do not accept returns unless goods are damaged or defective upon arrival.

10. Customer Support:

If you have any questions or concerns regarding delivery, tracking, or special requests, please don’t hesitate to contact our customer support team.

Our team is available Monday to Friday, from 9:00 AM to 5:00 PM. You can reach us via email at info@forprestltd.co.uk or by phone at 0203 925 8533.

11. Changes to This Policy:

Forprest Ltd. reserves the right to update or modify this Delivery Policy at any time. Any changes will be reflected on our website, and we encourage customers to review the policy periodically.

Thank you for choosing Forprest Ltd. as your trusted wholesale supplier for fresh fruit and vegetables. We strive to provide exceptional service and ensure the best delivery experience for all our customers.